Privacy Policy

Swift Holidays Ltd is registered in England and Wales under company number 17279235 and operates under the trading name Swift Holidays.

We provide travel consultancy and support services, including visa guidance, visa application support, document checking, appointment assistance and travel-related arrangements such as flights, accommodation and travel insurance.

For applicable data protection purposes, Swift Holidays Ltd is generally the data controller of personal information we collect and use in connection with our services.

We collect information that is reasonably necessary to provide the service you request. Depending on the service, this may include:

• Full name, date of birth, nationality, address and residence status.
• Email address, telephone number and WhatsApp number.
• Passport and travel-document details, issue and expiry dates and relevant visa or immigration information.
• Travel dates, destinations, itineraries and accommodation information.
• Employment, occupation, income and financial information where relevant to an application.
• Information about accompanying travellers or family members where required.
• Supporting documents and other information you choose to provide for a visa or travel service.
• Technical information such as IP address, browser type, device information and pages viewed when using our website.

We may collect personal information directly from you through our website, email, telephone, WhatsApp, social media, meetings, forms, payments and documents you provide.

Where necessary, we may also receive relevant information from authorised third parties, such as a family member acting on your behalf or a travel provider.

We may use personal information to:

• Respond to enquiries and provide requested advice.
• Review supporting documents and assist with visa applications.
• Assist with embassy, consulate and visa-centre appointments.
• Arrange flights, hotels, insurance and other requested travel services.
• Communicate with you about your booking or application.
• Process payments and maintain financial records.
• Prevent fraud, misuse and unauthorised activity.
• Maintain the security and operation of our website and systems.
• Handle complaints, disputes and legal claims.
• Comply with legal, tax, accounting and regulatory obligations.
• Improve our services and customer experience where lawful.

Depending on the circumstances, we may rely on the following lawful bases under UK data protection law:

Swift Holidays is an independent travel consultancy. We do not make decisions on behalf of embassies, consulates, governments or visa authorities.

Visa applications may require information to be submitted to embassies, consulates, governments or official visa application centres. Their own privacy policies and legal obligations may apply once they receive your information.

You are responsible for ensuring that information and documents supplied to us are accurate, complete, genuine and current.

We do not sell personal information. We may disclose relevant information where necessary to provide a requested service, comply with law or otherwise where permitted.

• Embassies, consulates and government authorities.
• Official visa application centres.
• Airlines, hotels and travel providers.
• Travel insurance providers.
• Appointment booking platforms.
• Payment processors and financial service providers.
• IT, cloud, hosting and software providers.
• Professional advisers where necessary.
• Regulators, law enforcement or public authorities where legally required.

Some service providers may process or store personal information outside the UK. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism and applicable safeguards, which may include an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum or another lawful mechanism.

Some visa or travel documents may contain information that falls within special categories of personal data. We will only process such information where an applicable lawful condition permits us to do so and where the processing is necessary for the relevant purpose.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, accidental loss, destruction, alteration and unlawful processing.

Access is limited to people and service providers who need the information for legitimate purposes. No electronic transmission or storage system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies for functionality, security, preferences, performance and analytics. We will obtain consent where required for non-essential cookies.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, comply with legal and tax obligations, resolve disputes and establish or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

Subject to applicable legal conditions and exemptions, you may have rights to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request erasure in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing, including certain legitimate-interest processing and direct marketing.
• Receive certain personal information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

Requests should be sent to info@swiftholidays.co.uk. We may need to verify your identity before processing a request.

We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals in connection with the services covered by this Privacy Policy.

Our services are primarily intended for adults. Where information relating to a child is required for a travel or visa service, we expect it to be provided or authorised by a parent or legal guardian where appropriate.

Our website or communications may contain links to government, embassy, visa-centre, airline, hotel, insurance or other third-party websites. We are not responsible for their privacy practices, security, content or policies.

If you have a question, concern or data-protection request, contact us first so we can try to resolve the matter.

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or processing activities. We will update the Last Updated date when changes are made and, where appropriate, provide additional notice.

This Privacy Policy is intended to describe Swift Holidays' actual data-processing practices. It should be reviewed whenever our systems, suppliers, services or data uses materially change.